Cool as a cucumber.

Let's talk about customer service.

In a time where almost everything is digital and human contact is very minimal perhaps we have gotten a little rusty with our interactions. We oftentimes forget that the best advertising is word of mouth. More than 35% of your business will come from personal referrals. It is important to remember this factor as you seek to grow your business because this can be a great thing or the worst thing that will happen to your business. 

In the event that you have the rare run-in with a disgruntled customer, listen to the problem and have tactics in place to assist them to de-escalate the situation. 

Rule of thumb. Be nice to everyone whether they choose to utilize your services or not, they should leave your presence better than they came. 


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Trap your thoughts on paper so you can move on to the next level. Stop possessing over the great ideas. Journal it in an "ideas" notebook. Or Brain dump, which is my favorite. I love to brain dump bec